Returns & Exchanges
At Roberto Garrudo, we strive for your complete satisfaction with our artisanal footwear and accessories. If you are not entirely pleased with your purchase, you may return or exchange your items within 14 days of delivery.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number to request a Return Authorization (RA) number.
Prepare the Package
Place the unworn items in their original packaging, ensuring all tags are attached and the product is protected for transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized courier location or schedule a home collection.
Quality Check & Refund
Once our workshop inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing